Shipping Policy

At saphora , we strive to deliver your order as quickly and efficiently as possible. Below is everything you need to know about our shipping process.

1. Shipping Rates & Delivery Times

We offer the following shipping options to ensure your order arrives promptly:

  • Standard Shipping: Delivery within 2 to 3 business days after processing.
    Shipping Cost: [Flat rate or based on order total]

  • Expedited Shipping: Delivery within [1–3] business days.
    Shipping Cost: [Flat rate or based on order total]

  • Shipping Cost: [Varies by destination]

Note: Processing time is separate from delivery time. Orders are processed within 2 business days from the time of purchase.

2. Order Processing

Once you place an order, we will process and ship your items as quickly as possible. Please note:

  • Orders are processed on [ 1business days, e.g., Monday–Friday], excluding weekends and holidays.

  • If an item is out of stock, we will notify you and offer alternatives or a full refund.

  • We do not ship on weekends or holidays.

3. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow the progress of your order via the courier's website.

4. Shipping Destinations

We currently ship to only in pakistan. If you're located outside of these regions, please contact us for potential shipping arrangements.

5. Lost or Damaged Items

We are committed to ensuring your items reach you in perfect condition. However, if your order arrives damaged or is lost in transit, please contact us at abdullahad132008@gmail.com within [48–72 hours] of receiving your package. We will assist you in resolving the issue promptly, either through a replacement or refund.

7. Address Changes

If you need to change your shipping address, please contact us immediately at abdullahad132008@gmail.com. We can only make address changes before the order has been shipped.

8. Shipping Delays

While we work hard to meet our shipping timeframes, there may be occasional delays due to:

  • High order volume (e.g., during sales or holidays)

  • Weather conditions

  • Shipping carrier delays

If your order is delayed, please don’t hesitate to contact us, and we will keep you updated.

9. Customs, Duties, and Taxes (For International Orders)

For international shipments, please note that:

  • Import duties, taxes, and fees are not included in the item price or shipping charges.

  • These charges are the responsibility of the customer and are collected by the carrier at the time of delivery.

Please check with your country's customs office to determine what these additional costs may be before placing an order.

10. Contact Us

If you have any questions regarding our shipping policy, need assistance with tracking, or have an issue with your order, feel free to reach out to us:

📧 Email: abdullahad132008@gmail.com
📍 Address: darulsakina road ,muhla hassan ngr ,street no 4 , flat 46 , jhang.punjab.pakistan
📞 Phone: 03100077269