Return & Refund Policy

At saphora , your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with a clear and simple return and refund process.

Returns

We accept returns within 4 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

Item must be unused and in the same condition that you received it
Item must be in its original packaging
Proof of purchase (order confirmation or receipt) is required

To start a return, please contact us at [abdullahad132008@gmail.com] with your order number and reason for the return. Our support team will guide you through the process.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are non-returnable, including:

Sale or clearance items
Gift cards
Downloadable or digital products
Personalized or custom-made items
Perishable goods (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking confirmation.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within [5–10] business days.
If the refund is late or missing, please check with your bank or credit card company. It may take some time before your refund is officially posted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [abdullahad132008@gmail.com] with your order number and photos of the product (if applicable).

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us within [48–72 hours] of delivery. Include photos and a description of the issue in your email so we can resolve it promptly.